At Wenzhou Jianglanmeng Trading Co., Ltd, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a return and exchange policy under the following conditions:
1. Eligibility for Returns and Exchanges
- Items must be returned within [Insert Number] days of the delivery date.
- Products must be unused, unworn, and in their original packaging with all tags attached.
- Proof of purchase (receipt or order confirmation) is required.
- Certain items, such as final sale items, perishable goods, or personalized products, are not eligible for return or exchange.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email s431231@gmail.com or call 18036820620 with your order details and reason for return.
- Return Authorization: Once approved, we will provide return instructions.
- Shipping the Item: Customers are responsible for return shipping costs unless the return is due to our error or a defective item.
- Inspection & Refund: Upon receiving the item, we will inspect it and process a refund to the original payment method within [Insert Number] days.
3. Exchange Process
- To exchange an item, follow the return process above and specify the replacement product.
- If the desired item is out of stock, a refund or store credit will be issued.
- Customers may be responsible for any price differences and shipping costs.
4. Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within [Insert Number] days of delivery. We will arrange a replacement or refund at no additional cost.
5. Refund Processing Time
- Refunds will be processed within [Insert Number] days after receiving and inspecting the returned item.
- The refund will be credited to the original payment method.
- Shipping fees (if applicable) are non-refundable.
6. Contact Us
For any return or exchange inquiries, please contact:
Wenzhou Jianglanmeng Trading Co., Ltd
Email: s431231@gmail.com
Phone: 18036820620
